Refund policy

Last updated: 2 October 2026

HoshiCos is operated by Hugo Birner, an individual based in Switzerland. This policy applies to physical products purchased from HoshiCos, including costumes, wigs, shoes, accessories and plushies.

Your mandatory consumer rights remain unaffected. Where applicable law gives you additional rights or longer deadlines, those rights apply.

1. Returns within 14 days

You may return your purchase for a refund by notifying us within 14 calendar days after delivery, without giving a reason.

The period starts the day after you, or someone you designate other than the carrier, receives the goods. If products from one order arrive separately, the period starts the day after the last product arrives.

After notifying us, send the items back without unnecessary delay and within a further 14 calendar days. Sending them within that period meets the return deadline; they do not need to arrive within it.

Sale and promotional products qualify under the same conditions.

2. How to arrange a return

Email business@hoshicos.com, clearly stating that you wish to return your purchase. Include your name, the items concerned and your order number or another reasonable way to identify the purchase.

You may also send a written notice to the address below. You can use the optional withdrawal form at the end of this policy, but it is not compulsory.

You do not need a customer account or our approval to exercise a valid statutory cancellation right. Sending your notice before the deadline is sufficient.

Business, correspondence and return address:

Hugo Birner — HoshiCos
Im Berg 8B
8332 Russikon
Switzerland

Returns go to this Swiss address, even when your order was originally dispatched from China. Pack the items securely and retain evidence of posting. Tracking is recommended so the shipment can be located.

3. Condition of returned items

You may inspect products and carefully try on wearable items as you would in a shop. Please avoid wearing them beyond a reasonable fitting, washing them, altering them or causing damage. Include supplied accessories and, where possible, the original packaging and tags.

Missing packaging or detached tags do not automatically remove a statutory cancellation right. Where legally permitted, we may deduct an actual loss in value caused by handling beyond what was necessary to inspect or try on the goods. We will explain any such deduction.

4. Return postage and fees

You pay the direct postage cost of an ordinary change-of-mind return, unless applicable law requires us to cover it. For customers outside Switzerland, this means international return postage to Switzerland.

HoshiCos covers reasonable return postage for faulty, transit-damaged or incorrect items. Contact us so we can arrange an appropriate return method.

We charge no restocking fee and no refund-processing fee. Free shipping on your original order does not include free ordinary return postage.

5. Faulty, damaged, incorrect or missing items

Contact business@hoshicos.com as soon as reasonably possible if an item is faulty, arrives damaged, differs from what you ordered or is missing from your delivery.

Describe the problem and provide your order number or other purchase information. Photographs can help where available, but they are not the only way to establish a problem.

The ordinary 14-day change-of-mind return window does not limit your statutory rights for faulty or nonconforming goods. Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction or a refund.

For a missing delivery or missing item, contact us so we can investigate and provide the remedy required by applicable law.

6. Different sizes or styles

If you would like a different size or style, you can make an eligible return under this policy and place a separate new order. We do not guarantee size changes, direct exchanges or availability for a new order.

This does not limit statutory repair, replacement or refund rights for faulty or incorrect items.

7. Refund amounts and payment methods

We refund the amount actually paid for returned items, including applicable refundable taxes. Discounts are reflected in the refund.

For a full-order return, we also refund the original standard delivery charge. Additional charges for an upgraded delivery option are not refunded unless required by law. For partial returns, we refund original delivery charges to the extent required by applicable law.

We do not add a new outbound shipping charge because a return reduces the value of the items you keep below a free-shipping threshold.

Refunds go back to the original payment method unless you expressly agree to another lawful arrangement. We do not deduct payment-provider processing fees.

8. When refunds are issued

For ordinary returns, we issue refunds without unnecessary delay and within 14 calendar days after receiving your notice of cancellation, subject to the following return-evidence rule.

Unless we have offered to collect the goods, we may hold the refund until we receive either the returned goods or evidence that you have sent them back, whichever happens first. Once that reason for holding the refund ends, we proceed without unnecessary delay.

Refunds for faulty goods, missing deliveries and other statutory claims follow the deadlines applicable to those claims.

We will notify you when the refund has been issued. Your bank or payment provider may take additional time to display it. Contact us if you need help tracing a refund.

9. Cancellation before dispatch

You may cancel your order before dispatch by emailing business@hoshicos.com. Include your order number or another reasonable way to identify the purchase. A cancellation received before dispatch will be honoured even if processing has started.

We will refund the payments owed to you, including delivery charges that no longer apply, without unnecessary delay and within the applicable legal deadline. If payment has only been authorized, we will arrange cancellation of that authorization where possible.

If your order has already been dispatched, the return and statutory cancellation rights that apply to your purchase remain available.

10. Optional withdrawal form

You may send this form by email or post. You can also cancel using any other clear statement.

To: Hugo Birner — HoshiCos, Im Berg 8B, 8332 Russikon, Switzerland
Email: business@hoshicos.com

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

• Products being returned:
• Purchase date:
• Delivery date:
• Purchaser name(s):
• Purchaser address:
• Order reference, if available:
• Signature(s), for a paper submission:
• Date of this notice:

Use the singular or plural wording as appropriate.

For outbound delivery information, see our Shipping Policy. For the wider terms of your purchase, see our Terms of Service.