Shipping policy
Last updated: 3 October 2026
Where we ship
We offer shipping to the United States, United Kingdom, Canada, Germany, France, the Netherlands, Australia, Singapore, and Japan. Availability can differ by product and destination. A country appearing in the product-page shipping-time selector does not mean every product can be delivered there. The available items and shipping methods for your address are confirmed at checkout. If checkout does not offer a shipping method for your items and address, please contact us before placing an order.
Order handling and delivery estimates
After successful payment, we usually contact the supplier about your order within 2–3 business days. The supplier then needs additional time to prepare the item before handing it to the carrier. That preparation time varies by product and option, and we do not yet have a reliable range to publish. The 2–3 business days is not a promise that your order will be dispatched within that period.
Use the “Estimate your shipping time” selector on a product page to see an estimated transit time after dispatch for that item and destination. It does not include our supplier-contact stage or the supplier’s preparation time. If no estimate is available, or if you need an item by a particular date, email us before ordering so we can check the current options. A transit estimate is not a guaranteed arrival date or an extension of your legal delivery rights.
If we learn that we cannot meet an agreed or legally required dispatch or delivery time, we will contact you promptly with an update and the choice to agree to a delay or cancel and receive a refund where required by applicable law. We will not treat silence as consent where the law requires your express agreement.
Shipping charges and currency
The available shipping methods, charges, currency, and order total are shown at checkout before you pay. Charges depend on the destination and items in the order. The product-page time selector shows transit estimates; checkout is the source for the shipping charge. We will not add an outbound shipping charge after you place the order without your agreement.
Tracking and delivery problems
We provide tracking information after dispatch. Carrier scans can take time to appear. If tracking stops updating, a parcel does not arrive, or an item is damaged or incorrect, email us with your order number. We will investigate and provide the remedy required by applicable law; you do not need to resolve a supplier or carrier problem on your own.
Customs, duties, and import taxes
Orders may be dispatched from a supplier in China. Depending on the destination and shipping service, import duties, taxes, and carrier clearance fees may arise. Unless checkout expressly says a charge is prepaid or included, you may be asked to pay an eligible import charge to the carrier or customs authority. Charges that the law requires us to collect or pay remain our responsibility. If you receive an unexpected request for payment, contact us with the carrier notice so we can investigate before you pay it.
Contact
For a delivery estimate, shipping question, delay, or delivery problem, email business@hoshicos.com. This policy does not limit your mandatory consumer rights or change a specific commitment already made for your order.