Terms of service

Last updated: 2 October 2026

1. About HoshiCos

HoshiCos is operated by Hugo Birner, an individual based in Switzerland. In these terms, “HoshiCos”, “we”, “us” and “our” mean Hugo Birner trading as HoshiCos.

Business and correspondence address:

Hugo Birner — HoshiCos
Im Berg 8B
8332 Russikon
Switzerland

Email: business@hoshicos.com
Website: hoshicos.com

These terms govern use of our online store and consumer purchases of our physical products, including costumes, wigs, shoes, accessories and plushies. Shopify provides our commerce platform. Your purchase contract is with Hugo Birner trading as HoshiCos.

Please read these terms together with our Shipping Policy, Return and Refund Policy and Privacy Policy. Nothing in these policies removes or limits your mandatory consumer rights.

2. Placing an order

Before submitting your order, check the selected products, options, sizes, quantities, contact details, delivery address and total price. You can correct your information before completing checkout.

You must have the legal capacity required to make the purchase. Where applicable law requires parental or guardian consent or representation, that requirement applies.

After you submit your order, we send an order-confirmation email. This email confirms that we have accepted your order. Your purchase contract with us is formed when we send that email.

We will not substitute a materially different product without your agreement. If we cannot supply an ordered item, we will contact you promptly and provide any cancellation, refund or other remedy required by applicable law.

3. Product information and sizing

Please read the product description, selected option, included items and relevant size information before ordering. The contents of your purchase depend on the specific option you select. An accessory or other item shown in a photograph is included only where the selected product description says it is included.

We aim to describe our products accurately. Colours may appear slightly different on different screens, but this does not excuse a materially inaccurate description, an incorrect item or a defective product.

If you need help understanding a product or its sizing, contact us before ordering. Our descriptions and any binding information supplied before purchase remain part of our obligations to you.

4. Prices and payment

The applicable currency, product prices, discounts, taxes and delivery charges are displayed before you place your order. Where applicable law requires taxes or other unavoidable charges to be included in displayed prices, those requirements apply.

Available payment methods are shown at checkout. Card payments are normally authorized and collected automatically when you place your order. Other payment methods are processed according to the payment provider’s checkout process. You must be authorized to use the payment method you provide.

We may correct listing or pricing errors for future purchases. If an error affects an existing order, we will contact you and resolve it in accordance with applicable law. We will not charge a higher price without your agreement. An error does not give us an unrestricted right to cancel a binding contract.

5. Shipping and delivery

Please see our Shipping Policy for shipping destinations, charges, order handling, delivery estimates, tracking and customs arrangements. The delivery information and any specific commitments provided for your order before purchase remain applicable.

If we become aware that we cannot meet an agreed dispatch or delivery time, we will contact you with updated information and the cancellation or refund options required by applicable law. We will obtain your agreement to a delay where required.

Contact us if your delivery is missing, damaged or incorrect. We remain responsible for our obligations to you when suppliers or carriers assist with fulfillment. Those obligations do not end simply because a parcel has been handed to a carrier.

6. Cancellation before dispatch

You may cancel your order before dispatch by emailing business@hoshicos.com. Include your order number or other information that allows us to identify the purchase.

A cancellation received before dispatch will be honoured even if processing has started. We will refund the payments owed to you, including delivery charges that no longer apply, without unnecessary delay and within the applicable legal deadline. If payment has only been authorized, we will arrange cancellation of that authorization where possible.

If your order has already been dispatched, you may still exercise the return or statutory cancellation rights that apply to your purchase. This pre-dispatch option does not replace or shorten those rights.

7. Returns and refunds

For an ordinary change-of-mind return, notify us within 14 calendar days after delivery. You then have a further 14 calendar days to send the goods back. The notice period starts the day after you, or someone you designate other than the carrier, receives the goods. If products from one order arrive separately, it starts the day after the last product arrives.

Customers pay ordinary change-of-mind return postage to our Swiss return address, unless applicable law requires otherwise. We cover reasonable return postage for faulty, transit-damaged or incorrect items. We charge no restocking or refund-processing fee.

If you would like a different size or style, you can make an eligible return and place a separate new order. We do not guarantee size changes, direct exchanges or availability for a new order. This does not limit statutory remedies for faulty or incorrect goods.

See our Return and Refund Policy for the return address, condition requirements, refund calculation, payment method and timing.

8. Faulty goods and our responsibilities

We are responsible for supplying goods that meet the contract and applicable legal requirements. If an item is faulty, incorrect, damaged in transit or materially different from its description, contact us. Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction or a refund.

The ordinary change-of-mind return window does not limit these statutory rights. You can raise a problem with us directly rather than being required to pursue a supplier or carrier yourself.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud, gross negligence, personal injury caused by negligence or obligations arising from mandatory consumer protections. Our other responsibilities are determined by applicable law.

9. Customer accounts and acceptable use

If you create an account, provide accurate information, keep your access credentials secure and contact us if you suspect unauthorized use.

Do not use the store for fraud, impersonation, unlawful activity, attempts to access another person’s information or interference with the security or operation of the store.

We may proportionately restrict access where reasonably necessary to address a security threat, fraud or a serious breach of these terms. Account restrictions do not remove your rights relating to existing purchases, refunds or complaints.

10. Website content

Rights in photographs, text, designs, trademarks and other content remain with their respective rights holders. You may use content as permitted by applicable law. Other uses of protected content require permission from the relevant rights holder.

HoshiCos does not acquire ownership of third-party characters, brands or other intellectual property merely by displaying related products.

11. Privacy and marketing

Our Privacy Policy explains how personal information is collected and used.

Accepting these terms does not constitute blanket consent to marketing or all forms of personal-data processing. We send optional product-marketing emails when you opt in, and you may unsubscribe from those messages. Necessary order and customer-service communications are handled separately.

12. Complaints, applicable law and courts

Please send complaints to business@hoshicos.com, including information identifying your order and explaining the issue.

Contacting us does not prevent you from exercising legal remedies, contacting a consumer authority or bringing proceedings where permitted by law.

The law governing a purchase is determined by the applicable rules for domestic and international consumer contracts. Where those rules protect you under the law of your country of habitual residence, those protections remain available.

These terms do not require all disputes to be brought exclusively in Switzerland or require compulsory arbitration. You may use any court or dispute-resolution route available to you under applicable law.

13. Changes to these terms

Updated terms apply to orders placed after the updated version is published. They do not retrospectively change an existing purchase contract without a lawful basis or your agreement where required. Delivery, refund and other commitments already made for your order remain applicable.

Changes affecting an ongoing customer account will be communicated where required. Continued account use does not retrospectively change an existing purchase contract.

If a provision is found unenforceable, it will not bind you to that extent. The remaining provisions continue only where doing so is lawful.